Store and Privacy Policies
Customer Care
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I include all herbal and product information within the product description and it is your responsibility to read these descriptions carefully. I will include the latest contraindications available however Mortar and Pestle is not responsible for any allergic or unforeseen reactions.
Please know that all medicines, including herbal and seemingly simple remedies can react differently in different people. All these products are made with plants and other natural materials. Due to this reality please realize that sometimes grit, sediment or 'floaties' will occasionally find their way into your product. I have done all I can to remove these elements but nature can sometimes find a way through the most fine sieve and strainer. Please contact me directly if your product has an overwhelming quality issue or if you have questions regarding my handcrafted process.
I have tested all of these products within my home with family, friends and myself and will never sell something I don't deem safe enough to give to my own family.
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By purchasing products from Mortar and Pestle Herbal LLC it is assumed you have read and researched all ingredients in the herbal formulas. Mortar and Pestle assumes no responsibility for any unforeseen reactions. If during the use of any Mortar and Pestle Herbal LLC product you experience irritation or a unwelcome reaction you should discontinue use immediately and see your personal medical practitioner. In case of an emergency call 911 to get proper medical attention
Privacy & Safety
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Mortar & Pestle Herbal, LLC does not share your personal information for any other purpose other than to complete your sales transaction. No information from you (including email, credit card, address, etc) is sold or shared with another entity except to complete your sales transaction. Your transaction is completed through Wix.com and Squareup.com and are subject to their privacy policy rules. Mortar & Pestle Herbal, LLC is not privy to your credit card information and that information is only shared with Squareup.com to process payment. Your address, email and other personal information is only used by Mortar & Pestle Herbal, LLC to get your sale items shipped to you using USPS.
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If you email Mortar & Pestle Herbal, LLC your email address, name and personal information within the email is only used within Mortar & Pestle Herbal, LLC to respond to your inquiry or comment. These emails are not stored, nor is your information sold or used in any way for social media or any other marketing methods. Your privacy is important to us so please contact us if you have questions regarding your information.
What information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated belowonly.
Why do we collect personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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How do we store, use or disclose your data?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
Want to withdraw your consent?
if you don’t want us to process your data anymore, please contact us at mortarandpestleherbal@gmail.com.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions?
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at mortarandpestleherbal@gmail.com.
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Payment Methods (Online)
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Credit/ Debit Cards - PayPal